Question 1

What should I wear?

Accepted Answer

Wear comfortable clothes! We provide gaming shoes and a new pair of socks for everyone, so feel free to arrive in your flip-flops, we've got you covered!

Question 2

How does the booking and payment process work?

Accepted Answer

You can conveniently book our services online through our website. Currently, we accept payment in cash only, which is to be made in person at the time of your session. While we offer the convenience of online booking to secure your slot, please note that we do not accept online payments at this time.

Question 3

Do I need to book in advance?

Accepted Answer

While walk-ins are welcome, we strongly recommend booking your session in advance to secure your spot and avoid waiting times, especially during peak hours and weekends.

Question 4

Do I need to pay a deposit when booking online?

Accepted Answer

No, there is no deposit required when making an online booking. Payment is made in full, in cash, at the time of your appointment.

Question 5

Can I pay with credit card or other payment methods?

Accepted Answer

At present, we only accept cash payments. We are a new small business and are working on expanding our payment options in the future. We appreciate your understanding.

Question 6

Is my booking confirmed immediately after I book online?

Accepted Answer

Yes, once you complete the online booking process, your appointment is confirmed immediately. You will receive a confirmation email with the details of your booking.

Question 7

What if I need to cancel my booking?

Accepted Answer

If you need to cancel or reschedule your booking, please contact us at least 2 hours in advance. Since no payment is made until the time of service, there are no refunds to process for cancellations.

Question 8

How long does each game session last?

Accepted Answer

Each game session lasts 25 minutes. Please arrive 15 minutes before your scheduled time for a brief instruction.

Question 9

What are the age requirements?

Accepted Answer

LAVALED welcomes players aged 5 and up. Children under 12 must be accompanied by an adult.

Question 10

How many players can play at once?

Accepted Answer

We offer sessions for 2-6 players. The game is designed as a team experience where players work together to navigate the course. Larger groups can book consecutive sessions.

Question 11

Is Lavaled suitable for beginners?

Accepted Answer

Absolutely! No prior experience needed. Our staff will guide you through the rules and provide tips before you start. The game is designed to be intuitive and fun for everyone.

Question 12

What type of physical activity is involved?

Accepted Answer

LAVALED is an interactive game that involves physical movement including running, jumping, and quick steps between platforms. While it's designed to be enjoyable for all fitness levels, players can choose their level of activity. Some may take on more active roles running and jumping between platforms, while others can participate in more strategic, less physically demanding ways. The game is about team cooperation, so there's a role for everyone!

Frequently Asked questions